Colocation
Kansas City Server Colocation
Free Reboots
Detailed Network Graphs
24/7 Client Support
Quarter Cabinet
10U Colocation-
5 IP's (/29)
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1 Gbps Network
-
33TB Transfer
Half Cabinet
21U Colocation-
5 IP's (/29)
-
1 Gbps Network
-
33TB Transfer
Full Cabinet
42U Colocation-
5 IP's (/29)
-
1 Gbps Network
-
33TB Transfer
What is Colo
You can ship your equipment or you can do an on-site install at our facility. You are required to send us the tracking number(s) and day/time of your package(s) arrival so it is deployed in a timely manner. If your equipment has not been damaged during shipment, equipment meets our requirements, no outstanding invoices or no billing adjustments are needed we will put your colo server(s) online within 24-48 hours of arrival. You will be notified once we have all of your equipment setup and online.
Case Requirements for Mid-Tower:
– Must be sold as a “Mid-Tower” or a smaller type such as a “Mini-Tower”
– Maximum Height: 18″ inch / 45.72 cm
– Maximum Width: 8″ inch / 20.32 cm
– Maximum Length: 20″ inch / 50.80 cm
– No more than 8 Expansion Card Slots
– No more than 8 Internal 3.5″ Drive Bays
– No more than 5 External 5.25″ Drive Bays
Case Requirements for Full-Tower:
– Must be sold as a “Full-Tower” or a smaller type. Server cases sold as “Super Tower” or “Pedestal” are NOT allowed.
– Maximum Height: 22″ inch / 55.88 cm
– Maximum Width: 9″ inch / 22.86 cm
– Maximum Length: 22″ inch / 55.88 cm
– No more than 10 Expansion Card Slots
– No more than 10 Internal 3.5″ Drive Bays
– No more than 7 External 5.25″ Drive Bays
Dual Power:
Full-Tower colocation can only have dual power connections not Mid-Tower.
- For single server colocation we provide standard 120V power.
- Rack mount servers that require dual power will have an extra charge.
- Servers that pull more than 2 amps will be charged for the extra power.
We require that new data center installs be scheduled at least 24 hours in advance. After the initial install has been completed, you may request access at any time using the support/billing ticket system. We do ask for a 1 hour in advance notice just in case we’re at lunch, etc.
We can store your replacement parts for you to have on hand as needed since they can go bad from normal usage. We provide the following allocated storage space:
- Mid-Tower, Full-Tower & 1U-5U Rack Space Colo plans- one small locker with the dimensions of 12” Height x 12” Length x 11” Wide.
- Quarter, Half and Full Cabinet Colo plans- one storage locker with dimensions that are 33” Height x 18” Length x 11” Wide.
You will be charged $40 an hour for remote hands on support for us to replace your equipment.
- We do not sell or order parts for our customers because that is your responsibility.
- If you have parts shipped to us, you MUST submit a support ticket with the tracking number(s) and day/time of your package(s) arrival. Also, your packaging label(s) can have Attn: (Your Name) on them. If we receive packages and have not been informed, they could possible be misplaced or discarded.
Complimentary services provided with our colo services are reboots, one operating system reload per month, and IP KVM usage.
Certain requests may be considered remote hands on support and the following are a few examples:
- Troubleshooting customer equipment
- Installing, replacing, removing customer equipment or components
- Packing customer equipment to be shipped
We charge $40 an hour and we round to the nearest hour when applicable.
If you decide to cancel your colocation service, you must first submit a cancellation request before the next renewal period date for each service you want to cancel. This can be done in your customer support panel under the active service you want to cancel and select “Request Cancellation”.
Failure to cancel your service before the next renewal period date will result in the service renewing automatically and you will be charged for an additional full month of service.
Colocation cancellations for shipped equipment:
1. We package colo equipment in house and charge a labor fee and packing materials fee per item shipped.
2. We will send you the dimensions and weight of the package(s) so you can purchase pre-printed shipping label(s) yourself.
3. Once the packing/handling invoice is paid, your package(s) will be approved for pickup.
4. Clients must schedule a pick up with the shipping provider with in 30 days of the cancellation.
5. Clients equipment that has not been picked up within 30 days of cancellation will become property of Joe’s Datacenter, LLC.
Colocation cancellations for pick up of equipment:
1. Clients that will pick up their equipment at our facility must have a $0 balance on their account.
2. You have sent us an e-mail/ticket request for the scheduled pickup date/time.
3. Clients equipment that has not been picked up within 30 days of cancellation will become property of Joe’s Datacenter, LLC.
