We will be launching the new system on February 26th. Be on the look out for an email with information on how to log in. Don’t forget that if you pay by credit card, you will need to update this information once you log in.
If you need support on the 26th, call us at 877-JOE-DATA or 816-326-0040. You can also send an email to [email protected] from an authorized contact with any questions you may have.
Happy New Year!
We here at Joe’s Datacenter are excited and ready to celebrate the New Year with you! With that in mind, we want to inform you of an exciting new upgrade to our billing and support site that is happening toward the end of February. There will be some changes that require your attention so please read the following info and let us know if you have any questions or concerns.
CHANGES FOR OUR CUSTOMERS
Billing/Support Usernames Will Change
The new system uses your e-mail address as your username. You will receive another e-mail in the coming weeks with detailed instructions on how you will reset your password and log in.
You will need to Re-enter your Credit Card Information
Because of the way, we securely store customer credit card information, we will not be able to move existing stored credit card data into the new system. Customers with credit card auto-billing will need to re-enter their credit card information.
Enhanced Security Practices
1. Two Factor Authentication
This option adds an additional layer of security by introducing a second step to your login. It takes something you know (i.e.: your password), and adds a second factor, typically something you physically have (such as your phone). Since both are required to log in, in the event an attacker obtains your password the two-factor authentication would stop them from accessing your account.
2. Offsite Credit Card Storage
Using Authorize.net CIM to tokenize and store your sensitive credit card information on Authorize.net servers better safe-guarding your sensitive data.
E-check Payment Option
When paying an invoice, you will now have an option to pay using your bank routing and checking account number.
Pro-rating will be Optional
We will no longer pro-rate new services to the 10th of the month. Customers who want all services invoiced on the same day will have an option to pro-rate but it will no longer be automatically done are system.
Advanced PayPal Subscription handling
We can now cancel PayPal subscriptions directly within the billing/ticket system. This will help prevent erroneous payments on services that have already been canceled. The new system is also aware of invoice due dates, and will not allow subscriptions to be created that would pay after the monthly due date.
Enhanced Order/Upgrade Process
Along with upgrading the overall look and feel, customers will now have a real-time look into our current inventory. You will be able to purchase pre-configured services which will reduce setup times and allow for a wider range of server offerings. This will also bring us one step closer to fully automatic provisioning of our server offerings which we expect to have later this year.
Responsive and Mobile Friendly
Web-based administration means that you can logon and manage your billing & support enquiries from anywhere in the world.
Enhanced Support/Ticket System Management
1. Automatic Ticket Escalation
This helps us with better customer and admin notifications so tickets are not sitting for a long period with no active.
2. Network Status
This tool gives you a dedicated page to view current & scheduled network maintenance or upgrades.
3. Integrated Knowledge Base
This allows us to provide answers to common questions and topics that are right from within the Support/Ticket system.
- Customer RDNS Management Interface
- Customer IP Address Manager
- Faster New Order Deployment Times
- Automated Reloads and Server Diagnostics